Delivery Information
We believe shopping online should be easy and hassle-free, so we’ve compiled a handy delivery guide to take you through our delivery times and rates.
European Delivery & Asia Delivery
I am glad to inform you that we can ship medical products outside the USA, Australia, and other European and Asian Countries.
Terms & Conditions
All deliveries are subject to cocaine-genius successfully receiving payment.
Delivery options exclude Bank Holidays, public holidays, and weekends
We will deliver the goods using the delivery option you selected during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
All packages sent may require a signature at the point of delivery.
Voucher promotions are subject to individual delivery charges.
We strive to ensure our delivery targets are met. Still, sadly, when they’re not, we cannot accept liability for any out-of-pocket expenses incurred for failed or delayed orders.
You’re still entitled to your full statutory rights.
Sadly, our Next Day delivery services are only available in the USA
Depending on your order’s location, contents, and weight, we may use a combination of couriers to deliver your order safely; e.g., aerosols must be delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods Act, introduced by the Civil Aviation Authority.
You will not be charged additional delivery fees if this occurs.
We will deliver the goods using the delivery option you selected during the order process. Any delivery timescales quoted to you are indicative only.
Orders may be delivered in one or more packages.
We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors.
We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control.
However, by the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days, or a full refund will be issued.
Some items are ordered and delivered to us via our suppliers within 24 hours, so please note that next-day delivery will be from when the stock is received in our warehouse.
Our pharmacist approves all pharmacy medications, so please note that if you choose 24-hour delivery, this will be from the point the item is approved. This is usually within 24 hours of placing your order.
REFUNDS
Goods can be returned to us by post. Please note that we do not offer an exchange service by post.
We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.
To qualify for our refund policy, all Items must be in a re-saleable condition, i.e., undamaged, in their original and undamaged packaging, unworn, and complete with all tags and labels attached.
We reserve the right to refuse to refund returned items not in a re-saleable condition. Goods returned in an unsatisfactory and not re-saleable condition may be returned to you at your expense.
If you return a single item bought as part of a multi-buy discount offer (for example, buy 2 for $20.00), you will be refunded the full price of the item less any discount given in the offer. You will be refunded the full multi-buy value if you return all the items purchased with the multi-buy offer discount.
Our refund policy is in addition to your statutory rights.
EXCEPTIONS TO REFUND POLICY
There are exceptions to our Refund policy for particular items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene safety, and copyright, we are unable to exchange or refund the following products:
Products shipped to your Preferred location, but you claim not to receive it